We are delighted that you are interested in using the Planted Church service. As with all services, there are some terms and conditions to using our service. Our terms of service consist of a set of policies, outlined below:
It should be noted that Planted Church does not provide services to individuals, but only to churches and religious organizations, otherwise here called ‘clients’, that consume Planted Church services and provide onward services. If you are an individual and you have a query or issue with content that is stored, has been sent or received in the Planted Church service, you should contact the church or religious organization (the 'client ') who is your direct service provider.
Throughout these policies, references to ‘you’ should be taken to mean any client that has a current and valid agreement with Planted Church. In order to use the Planted Church service(s), you agree to these policies, in their entireity, as a binding contract.
Planted Church reserves the right to change these terms as necessary. If we do so, then we will update the terms on our website and undertake to do our best to contact our clients via available channels (such as email). If the change is substantial and/or detrimental to you as a client, you will have the option to terminate the service (please see the Billing and Termination policy). Should you continue to use the service, this means that you accept the changes.
No other deviation from these terms is permitted and accepted unless agreed in writing between both Planted Church and you, as a client.
At Planted Church, the data we hold in our systems is extremely precious to us, because it is precious to you. Your data is held within the ChiRhos service and all communication to and from ChiRhos is encrypted with Transport Layer Security (TLS).
For the purposes of this policy, we adhere to the European Union General Data Protection Regulation (GDPR). The following points should be read in this context.
You must be at least 16 years of age to represent, or act on behalf of, a client of Planted Church. We do not knowingly store or otherwise collect information about any person who is under 16 years of age. If you believe we have done so in error, then please let us know by emailing us at [email protected]. Note that this does not include information stored within the Planted Church service by a client, in which case the client is responsible for the data they are collecting and storing within Planted Church.
As a Data Processor, all data stored within Planted Church is subject to unlimited retention. Retention policies should be set by the Data Controller. However:
For personally indentifable information stored by Planted Church as part of our service provider - client relationship, Planted Church will not use that information for any purposes other than to communicate to you around the Planted Church services that you are (or may wish) to use. Use of the services means that you consent to use of your information for these purposes, and no other.
Planted Church may, at times, utilise third party services as part of the service we provide you. As currently stands, the service providers used are as follows. Any change to these will be published in the terms of service:
Use of the Planted Church name, logo and other marks to sell, market or otherwise promote products or services is forbidden without written permission. You are granted limited permissions to the Planted Church logo for marketing, media and promotional purposes provided that the main purpose of the usage of the name and/or logo is to promote or review Planted Church’s services.
Planted Church reserves the right to revoke any permissions granted under this agreement and require you to remove any reference to the Planted Church name, logo or branding which Planted Church considers, in its own judgement, to be in breach of these terms.
Planted Church will always endeavour to provide you a service that is stable, fast and always available. However, there are times when the unforeseen will happen. For this reason, Planted Church undertakes to provide support to you during the following times:
For the service itself, Planted Church may need to conduct maintenance and other tasks on the service. However, we endeavour to conduct these out of standard business hours. For this reason, Planted Church commits to the following monthly uptime percentages:
Put another way, in a 30 day month, Planted Church commits to no more than:
Should the downtime exceed these parameters within a calendar month, then affected clients will be due a service credit equal to 0.5% of their fee for each additional full hour of downtime during that affected month, up to a maximum of 50% of their monthly fee.
For example, if the service has downtime of 15 hours during peak time and 20 hours during off-peak time during a month, this would give 6 + 2 = 8 hours of excess downtime. This would give a service credit due of 4% of the fee for that month.
Note the following:
Planted Church charges service fees for subscriptions in advance at the start of a month. Profile usage fees are monthly in arrears, as per the pricing schedule. Payment terms for service and usage fees are net 30 days from invoice date. In practical terms, this means that each month you will get an invoice for the profile usage for the last month and the service fee for the new month.
Other fees, such as SMS bundle top-ups, are due to be paid immediately when ordered.
All prices exclude VAT and/or other applicable taxes unless explicitly stated otherwise. The client is solely responsible for reporting and paying any taxes, duties and other fees that may be due from the appropriate authorities. If Planted Church retrieves from you any taxes to be paid onwards, then Planted Church will make clear on any invoices the nature and amount of any taxes that are being paid on the service.
Unless agreed in writing by Planted Church with the client prior to the invoice due date, late payments will occur a 5% fee of any outstanding amount on an invoice (including any other fees) on the 1st of each calendar month following the due date of the invoice.
To terminate the service, the client must give Planted Church one (1) full calendar month notice. The termination will take affect at the end of the month following the notice. For example, if notice is given on the 10th of March, the service would terminate on 30th April. The only exceptions to this are:
Planted Church reserves the right to terminate a client's service if, in Planted Church's judgement, they are in breach of any part of these terms of service and/or Planted Church deems them to be in bad standing on their account. In these cases, Planted Church will endeavour to give at least one (1) full calendar month notice where possible, but reserves the right to terminate the service with immediate effect. In such cases, all outstanding fees and charges under these terms of service are still due.
Planted Church is designed to be a centralised store for your information. As such, we do not pro-actively restrict any content you choose to create or store in our service. The responsibility for ensuring such content is appropriate and properly attributed or owned lies with you. However, in order that we can adhere to applicable laws in the territories and jurisdictions we operate, we require the following from you:
You may not store, transmit or otherwise use the Planted Church service (including the portal, data store, Email, SMS and any other channel originating from or to Planted Church) to disseminate information that is:
If Planted Church, in their own judgement, determine that any content or activity violates any of the above clauses, they reserve the right to remove any content they deem fit. Where possible, Planted Church undertakes to give 24 hours notice to the content owner before removal of the content, but this is not something Planted Church will guarantee. Planted Church also reserves the right to suspend or terminate the accounts and subscription of any user who violates these terms (please see the Billing and Termination Policy).
If you become aware of any violation of these terms, please report them to [email protected].
Sometimes you may wish to run events that require tickets. We are happy to be able to offer ticketing facilities to you that you can utilise. There are four kinds of fees you need to know about when using the ticketing facilities:
For details of the current fees, please see the pricing information page. If you do use these facilities then you should take note of the terms below:
We want to treat your information and your service as if it was our own. For that reason, we will do everything we can to protect your data and ensure our service to you runs smoothly so that you can run your own service effectively too. In order for us to do this, we need you to agree to these terms so that we can run our service efficiently. We also need you to remember that we’ll do what we can to keep the service running and compensate you for downtime as defined in the Support policy. Other than that, you need to take responsibility for your own data and service!
This means that by using the Planted Church service, you agree to all of the policies that form the Terms of Service. In addition, you agree to indemnify Planted Church (including it's officers, agents, partners and employess) against any losses, direct or indirect and including any legal fees or costs, resulting from usage of the Planted Church service. The liability for Planted Church will be limited to the compensation schedule for any loss of service as detailed in the Support Policy.
For legal purposes, these Terms of Service are deemed to be a legally binding contract between Planted Church (Pty) Ltd, a South African limited liability company, and the client. Any disputes fall under South African law. Any arbitration should take place in Cape Town, South Africa, unless expressly agreed in writing between both parties.
Other than any service guarantees provided within the Support Policy, Planted Church does not make any representations or warranties concerning the quality, capability, accuracy or function of any aspect of its service. The service is provided 'as is' and any use is entirely at the client's own risk.